Shipping Policy for Jalen Wall Art
Last Updated: [21st April, 2025]
At Jalen Wall Art, we strive to deliver your artwork safely and efficiently. Please review our shipping policy below to understand how we handle the shipment of physical paintings and the delivery of digital images.
1. Shipping for Physical Paintings
We offer shipping services only within Thailand for physical paintings. Orders are carefully packaged to ensure your artwork arrives in perfect condition.
Processing Time
- Orders are processed within 3-5 business days after payment confirmation.
- Once shipped, delivery typically takes 5-10 business days, depending on your location.
Shipping Fees
- Shipping costs are calculated at checkout based on the delivery address.
- Free shipping may be available for select promotions—please check our website for current offers.
Delivery Method
- We use reliable local couriers to ensure safe handling and timely delivery.
- A tracking number will be provided once your order is shipped, allowing you to monitor your delivery.
Damaged Shipments
While we take utmost care in packaging, if your painting arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will assess the issue and provide a resolution.
2. Digital Images
Our digital images require no physical shipping. Upon purchase, you will receive:
- Instant access to download your digital artwork directly from our website.
- A confirmation email with the download link for easy access.
3. Shipping Restrictions
- We do not ship physical paintings outside Thailand.
- Customers outside Thailand can only purchase digital images for immediate download.
4. Contact Us
If you have any questions regarding shipping, tracking, or order status, please contact [enquiry@jalenwallart.com] for assistance.