Refund & Cancellation Policy for Jalen Wall Art

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At Jalen Wall Art, we are committed to providing high-quality artwork and excellent customer service. Please review our refund and cancellation policy below to ensure a smooth purchasing experience.

1. Cancellation Policy

• Order Cancellation Before Shipment: You may cancel your order within 24 hours of purchase for a full refund. Once the artwork is processed for shipment, cancellations are no longer possible.
• Custom or Commissioned Orders: Orders for custom artwork or special commissions cannot be canceled once production has begun.

2. Refund Policy

We take great care in packaging our artwork to ensure it arrives safely. However, if you are dissatisfied with your order, please review the conditions for refunds:

Refund Eligibility

• Damaged or Defective Items: If your artwork arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will assess the issue and may offer a replacement or full refund.
• Incorrect Item Received: If you receive the wrong artwork, please notify us within 7 days of delivery. We will arrange an exchange or refund.
• Change of Mind: Due to the nature of our products, we do not offer refunds for purchases based on a change of mind.

Refund Process

• Approved refunds will be processed within 5-10 business days to your original payment method.
• If an exchange is approved, we will provide shipping instructions.
• We may request the return of damaged or incorrect items before issuing a refund.

3. Non-Refundable Items

• Artwork that has been used, altered, or displayed.
• Custom paintings or commissioned pieces.
• Items reported damaged after 48 hours of delivery.

4. Contact Us

For any refund or cancellation requests, please contact [enquiry@jalenwallart.com] with your order details. We are happy to assist you in resolving any issues.

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